We always insist on the service concept of "sparing no effort for your entrust", continuously improving the ability of pre, in and after-sales integrated services. In order to serve customers in a better way, NetBank has set up a customer service center, to provide you with high-quality and three-dimensional 24 x 365 x 7 full-time online customer service and technical support, including the phone, email, online and on-site support, customer self-service center and etc.
Spare no effort for your entrust
Machine room guarded by specially assigned people on duty for 24×7×365 full time
On-site reception at machine room for 24×7×365 full time
24×7×365 Technical service hotline for 24×7×365 full time
24×7×365 Server monitoring for 24×7×365 full time
24×7×365 Harmful information processing for 24×7×365 full time
Promtply on-site support from senior technical engineer for 24×7×365 full time
Telephone hotline service:
National customer service hotline has been set up, and equipped with professional customer service specialist for 24×7×365 full time hotline: 400-8835-999 7 × 24 hour machine room duty phone (see our contact page for details)
Mail consultation and solution
Provide customers with a quick response to questions by the Email consulation. For all kinds of problems that you have met or your requirements, you can directly send them to the following Email address: service mailbox: ts# (If you want to contact us,please replace # with @.In non-holidays, we will respond to you at any time of a day.)
Online customer service
No matter where you are, as long as you login the internet site of NetBank, clicking on the Online Customer Service, NetBank Internet customer service commissioner will solve your doubts and questions passionately and thoughtfully through a variety of ways such as online text, voice communication and etc.
Prompt on-site support
Professional technological team provide you with prompt machine room on-site support for 24×7×365 full time.
Customer self-service center
NetBank IDC Customer self-service center：
The update of customer information
The information of the server hosting
The information of the customers’ order
The analysis of the real-time flow
The special service of our VIP customers
The support of on-line technology
Please enter into the Netbank IDC customer self-service center,if you have any question,you can contact us ,our staff will provide you with professional service .
Customer self-service center,Please click here to enter the login page:
Enter to login
Complaints and suggestions
If you have any questions about the services we provide, welcome to consult us and communicate with us; please believe that we are sure to answer your questions and make the most suitable IT application solutions for you.
- Address of headquarters: 20F, Internet Financial Center, No. 96, Huaxing Road, Xihu District, Hangzhou City
- Contact person: Commissioner for record
- Contact number:400-8835-999
- (Working time: Monday to Friday: 9:00-17:30)
- 单位名称： 99国产自偷拍久科技股份有限公司