First-class data center,high-speed 、stable multi-line provincial backbone network access,7x24 hours online quality service

Service guide

We always insist on the service concept of "sparing no effort for your entrust", continuously improving the ability of pre, in and after-sales integrated services. In order to serve customers in a better way, NetBank has set up a customer service center, to provide you with high-quality and three-dimensional 24 x 365 x 7 full-time online customer service and technical support, including the phone, email, online and on-site support, customer self-service center and etc.


Service concept:

Spare no effort for your entrust


Service commitment:

Machine room guarded by specially assigned people on duty for 24×7×365 full time

On-site reception at machine room for 24×7×365 full time

24×7×365 Technical service hotline for 24×7×365 full time

24×7×365 Server monitoring for 24×7×365 full time

24×7×365 Harmful information processing for 24×7×365 full time

Promtply on-site support from senior technical engineer for 24×7×365 full time

Service method

Telephone hotline service:

National customer service hotline has been set up, and equipped with professional customer service specialist for 24×7×365 full time hotline: 400-8835-999   7 × 24 hour machine room duty phone (see our contact page for details)

Mail consultation and solution

Provide customers with a quick response to questions by the Email consulation. For all kinds of problems that you have met or your requirements, you can directly send them to the following Email address: service mailbox: ts# (If you want to contact us,please replace # with @.In non-holidays, we will respond to you at any time of a day.)

Online customer service

No matter where you are, as long as you login the internet site of NetBank, clicking on the Online Customer Service, NetBank Internet customer service commissioner will solve your doubts and questions passionately and thoughtfully through a variety of ways such as online text, voice communication and etc.

Prompt on-site support

Professional technological team provide you with prompt machine room on-site support for 24×7×365 full time.

Customer self-service center

NetBank IDC Customer self-service center:

The update of customer information

The information of the server hosting

The information of the customers’ order

The analysis of the real-time flow

The special service of our VIP customers

The support of on-line technology

Please enter into the Netbank IDC customer self-service center,if you have any question,you can contact us ,our staff will provide you with professional service .

Customer self-service center,Please click here to enter the login page:

Enter to login

Complaints and suggestions

If you have any questions about the services we provide, welcome to consult us and communicate with us; please believe that we are sure to answer your questions and make the most suitable IT application solutions for you.

customer name:
contact phone:
your questions:

ICP Record:

  • Address of headquarters: 20F, Internet Financial Center, No. 96, Huaxing Road, Xihu District, Hangzhou City
  • Contact person: Commissioner for record
  • Contact number:400-8835-999
  • QQ:800017123
  • (Working time: Monday to Friday: 9:00-17:30)
  • Address of Ningbo branch: 913-919, Aolisai Building, No. 985, Qianhu North Road, Ningbo City
  • Contact person:Yang Juan
  • Contact number:0574-83033651
  • (Working time: Monday to Friday 9:00-17:30)

Warm reminder: if you take photos in Ningbo, you only need to provide your domain name and the name of organizer, and relevant certificates shall be mailed to the headquarters of our company.

IDC hosting user of NetBank:

I want to put on records

Virtual host user of NetBank:

I want to put on records

Account Infomation


  • 单位名称: 99国产自偷拍久科技股份有限公司
  • 税号:913301007595319587
  • 开户银行:杭州银行官巷口支行
  • QQ:800017123
  • 银行账号:3301040160000978380
  • 地址:杭州市西湖区华星路96号互联网金融大厦20层
  • 电话:0571-88915000

网础开票资料 :

  • 单位名称: 浙江网础科技有限公司
  • 税号:91330101599564899M
  • 开户银行:杭州银行官巷口支行
  • QQ:800017123
  • 银行账号:7520 8100 3643 40
  • 地址:杭州市西湖区华星路96号互联网金融大厦20层
  • 电话:0571-88915000


  • 单位名称: 浙江凌快德网络科技有限公司
  • 税号:913301067909088050
  • 开户银行:杭州银行官巷口支行
  • QQ:800017123
  • 银行账号:7520 8100 3643 40
  • 地址:杭州市西湖区华星路96号互联网金融大厦20层
  • 电话:0571-88915000